As I sit here waiting for some updates to load from Microsoft, I think about how long it took me to update the drivers on this Dell Latitude D820. First I had downloaded a few wrong drivers since they put several different drivers under the same heading (i.e. your laptop could have an Intel based Network driver, or a Broadcom, both of which are shipped with the D820). So since there is not a way of knowing without looking at the details of your packaging slip (which I rarely have in hand), I have to guess at which to download. One of these downloads was aorund 90MB, which isn’t totally bad for my connection here at work (took less than a minute) but would be extremely long if I was stuck on a slower connection (too much of a hassle). It brings me to my point. Why not just create a program that checks to see what exactly you need (such as Microsoft Windows Update, Gigabyte Download Center, etc.). Is it that much of a waste of time to have one program that people can download which will detect the correct drivers that are needed. This will also eliminate the problem of not knowing what drivers you need when the device is as general as “PCI Device”. I still haven’t figured out what goes on this laptop that I have not downloaded, but they are likely not to get it seeing as how I’ve tried downloading a driver for what I think the device could be. Just seems like it would be better for Dell to do this, or actually anyone in this position to do this, and would increase customer service, while decreasing technical support needed (maybe not significantly, but I’m sure by atleast a small percent).
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